Running a successful WordPress agency is no easy task. The landscape changes quickly and what worked yesterday may not be the best practice today. As you will see, some things change, but many things will always stay the same. I recently had the pleasure of interviewing six of the most successful WordPress agencies in North America to understand what makes them great. Read the full article on AccessWP by Anthony Tran.
Jason Schwartz, Bright Bright Great
Jason is a self-confessed process nerd. He is always watching both business operations and processes looking for ways to improve.
What is your biggest tip for running a successful agency?
“New tools and products come out every week that making it easier for both our internal team and our partners to communicate. Always being open to test and potentially change our tools is important.”
How do you make sure your customers are happy?
“This is something that is really important to us. Happy customers mean both referrals and repeat projects. We put everything we have, heart and soul into all projects to push beyond what is expected. Clients are typically not designers, developers, UX specialists, so when I hear from them that we went beyond anything they could have dreamed up, that’s a win.
What makes Bright Bright Great special in the market?
“We have our own in-house type foundry called Avondale Type Co. We can design and license unique typefaces to global brands.”
- People: Taking on the right clients and hiring talented team members.
- Process: Having an efficient and effective process that you always look to improve.
- Products: Providing great service and going the extra mile.